Refunds and returns

Last updated: 1 September 2026

Cancelling before dispatch

An order can be cancelled at any time before it ships. Most orders are dispatched within 24 hours of payment clearing, so contact theteam@mylawn.co.za with the order number as soon as you can, ideally within 12 hours of ordering. Once picking and packing have started, the order is handled under the return terms below instead.

Changing your mind

Under section 44 of the Electronic Communications and Transactions Act 25 of 2002, you have 7 days after delivery to cancel an online purchase without giving a reason. This store gives you 15 days from purchase to start a return, which is longer than the statutory period.

To be accepted, a change-of-mind return needs the product in its original packaging, complete, handled only as much as was reasonably necessary to inspect it, and the order confirmation or other proof of purchase from this website. We cannot accept returns of items bought from a third-party retailer.

You pay the direct cost of returning the goods to the warehouse the parcel was sent from. We do not charge a cancellation, restocking, service, packing or handling fee for exercising this right.

Faulty, damaged, incomplete or wrong items

Tell us straight away if a parcel arrives damaged, an item is missing parts, the wrong product was sent, or the order never arrives. Send the order number and photographs of the item and the packaging. In these cases we arrange the return at our cost and put it right.

Under sections 55 and 56 of the Consumer Protection Act 68 of 2008, goods carry an implied warranty of quality for six months from delivery: goods that are unsafe, defective or not fit for purpose may be returned for repair, replacement or a refund. Those remedies are separate from the cooling-off right above and are not affected by it.

Refunds

An approved refund is processed within 24 to 48 hours of the returned item reaching us, back through the original payment method. How quickly it then appears depends on your card issuer or PayPal. If you would rather hold the value as credit against a future order, tell us when you start the return.

Dispute resolution

If a complaint is not resolved with us directly, you can refer it to the Consumer Goods and Services Ombud at cgso.org.za or to the National Consumer Commission.

Starting a return

Email theteam@mylawn.co.za with the order number, the product and the reason. Do not send card details or payment credentials by email.

Please have this returns policy reviewed by a qualified South African consumer-law adviser before launch.