{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Tracked delivery across South Africa is free on orders of R750 or more; a flat R250 delivery charge applies below R750, and an express upgrade is available at R250 on any order.",
    "content": "Shipping and delivery Last updated: 1 September 2026 We deliver throughout South Africa. Standard tracked delivery is free when the order value is R750 or more. A flat R250 charge applies below that amount. Express delivery The basket offers an express upgrade at R250. Express is a paid upgrade, so it is charged on every order that selects it, including orders above the free-delivery threshold. Choose it under Delivery options on the cart page before paying. Handling and transit Orders are picked and packed within 24 to 48 hours of the payment clearing. Transit within South Africa then typically takes 5 to 7 days. Any product-specific lead time is shown on the product page or confirmed after the order. Delivery dates are estimates unless we agree a binding date in writing. Some orders are dispatched from our international logistics centre in Thailand by courier (typically DHL Express, about 7 days). Where that happens, any import duties or charges levied by South African customs are the customer's responsibility. For logistical reasons, items in the same order may travel in separate parcels. Tracking A tracking link is emailed to the address used at checkout once the parcel is collected. Tracking numbers only exist after an order has been processed and handed over, so they are not available immediately after ordering. See Track your parcel for what to do when a link is missing or has stopped updating. Address accuracy Check the recipient name, address and postal code before paying. Contact us immediately if a correction is needed; a change may not be possible after dispatch. Damage or non-delivery Keep the packaging and contact us with the order number and photographs if an item arrives damaged. If tracking has stopped or the parcel is overdue, contact support so the delivery can be investigated. Faulty, damaged or missing goods are covered by the Refunds and Returns page. Please have this shipping policy reviewed by a qualified South African consumer-law adviser before launch.",
    "url": "https://mylawn.co.za/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "For standard stock goods, consumers normally have 14 days from delivery to cancel and a further 14 days to return. Separate statutory remedies apply to faulty goods.",
    "content": "Refunds and returns Last updated: 1 September 2026 Cancelling before dispatch An order can be cancelled at any time before it ships. Most orders are dispatched within 24 hours of payment clearing, so contact theteam@mylawn.co.za with the order number as soon as you can, ideally within 12 hours of ordering. Once picking and packing have started, the order is handled under the return terms below instead. Changing your mind Under section 44 of the Electronic Communications and Transactions Act 25 of 2002, you have 7 days after delivery to cancel an online purchase without giving a reason. This store gives you 15 days from purchase to start a return, which is longer than the statutory period. To be accepted, a change-of-mind return needs the product in its original packaging, complete, handled only as much as was reasonably necessary to inspect it, and the order confirmation or other proof of purchase from this website. We cannot accept returns of items bought from a third-party retailer. You pay the direct cost of returning the goods to the warehouse the parcel was sent from. We do not charge a cancellation, restocking, service, packing or handling fee for exercising this right. Faulty, damaged, incomplete or wrong items Tell us straight away if a parcel arrives damaged, an item is missing parts, the wrong product was sent, or the order never arrives. Send the order number and photographs of the item and the packaging. In these cases we arrange the return at our cost and put it right. Under sections 55 and 56 of the Consumer Protection Act 68 of 2008, goods carry an implied warranty of quality for six months from delivery: goods that are unsafe, defective or not fit for purpose may be returned for repair, replacement or a refund. Those remedies are separate from the cooling-off right above and are not affected by it. Refunds An approved refund is processed within 24 to 48 hours of the returned item reaching us, back through the original payment method. How quickly it then appears depends on your card issuer or PayPal. If you would rather hold the value as credit against a future order, tell us when you start the return. Dispute resolution If a complaint is not resolved with us directly, you can refer it to the Consumer Goods and Services Ombud at cgso.org.za or to the National Consumer Commission. Starting a return Email theteam@mylawn.co.za with the order number, the product and the reason. Do not send card details or payment credentials by email. Please have this returns policy reviewed by a qualified South African consumer-law adviser before launch.",
    "url": "https://mylawn.co.za/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Lawn Care Company South Africa handles personal information for orders, support and website operation.",
    "content": "Privacy policy Last updated: 1 September 2026 This policy explains how Lawn Care Company South Africa, a division of Caruso Consulting Co Ltd, handles personal information when you browse, place an order or contact us. Information we use We use contact, delivery, order and support information needed to process purchases, deliver goods, prevent abuse, maintain records and respond to requests. Payment providers process payment credentials; the store does not receive or store full card numbers. Why we use it Information is used to perform the sales contract, meet legal obligations, protect the service and pursue legitimate business interests. Consent is requested where the law requires it, including for optional analytics or marketing cookies. Who receives it Relevant information may be provided to payment, delivery, hosting, email, fraud-prevention, professional-adviser and regulatory services where needed for the stated purpose. We do not sell customer personal information. Retention and security Records are kept only as long as required for orders, support, tax, legal and security purposes. Reasonable technical and organisational safeguards are used, but no internet service can promise absolute security. Your rights Under the Protection of Personal Information Act 4 of 2013 (POPIA) you may ask for access to, correction of, or deletion of your personal information, and you may object to certain processing. If a concern is not resolved with us directly, you may complain to the Information Regulator (South Africa). Contact theteam@mylawn.co.za to exercise a right. Responsible party details Caruso Consulting Co Ltd. South African contact address: c/o BDO Johannesburg, Wanderers Office Park, 52 Corlett Drive, Illovo, Johannesburg, 2196, South Africa. Registered address: Suite 4, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Please have this policy reviewed by a qualified South African data-protection adviser before launch.",
    "url": "https://mylawn.co.za/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use mylawn.co.za and buy from Lawn Care Company South Africa.",
    "content": "Terms and conditions Last updated: 1 September 2026 These terms apply to mylawn.co.za, operated by Lawn Care Company South Africa, a division of Caruso Consulting Co Ltd. They should be read with the Shipping, Refunds and Returns, Privacy Policy and Limited Liability Indemnity pages. Product information and prices We aim to describe products accurately. The current item price is displayed in South African rand. Delivery and the full order total are shown before payment. If a material error is discovered, we will contact you before fulfilment. Orders and payment Submitting payment is an offer to buy. An order is accepted when we confirm it can be fulfilled. Card and PayPal payments are handled by the payment provider. We do not ask customers to email full card details. Delivery Delivery terms, charges and available destinations are set out on the Shipping and Delivery page . Risk passes as provided by applicable consumer law. Cancellation, returns and faulty goods Your cooling-off, return and quality rights are set out on the Refunds and Returns page and derive from the Electronic Communications and Transactions Act 25 of 2002 and the Consumer Protection Act 68 of 2008. Nothing in these terms removes a right that cannot lawfully be excluded, and where the law gives you more than these terms do, the law applies. Business details Lawn Care Company South Africa, a division of Caruso Consulting Co Ltd. South African contact address: c/o BDO Johannesburg, Wanderers Office Park, 52 Corlett Drive, Illovo, Johannesburg, 2196, South Africa. Registered address: Suite 4, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email: theteam@mylawn.co.za . Please have these terms reviewed by a qualified South African consumer-law adviser before launch.",
    "url": "https://mylawn.co.za/terms-and-conditions/"
  }
}